Submit a Claim

Whether you're making a claim for your automobile, home or commercial insurance policy, the first thing you do is call your broker and speak with a claims advisor. The broker will request details about the incident and will advise you of the next steps you must take.

Auto Claims

Has your vehicle been involved in an accident? If yes, do not admit fault. Call the police department to determine if you can or should leave the scene. Then contact Pottruff & Smith immediately; you will need the following information:

• Name
• Policy number
• Insurers of all parties involved
• Vehicle make, model and plate numbers
• Police information
• Witness information

Call 1.888.768.8001 and speak with the Claims Manager (Mirella Perricone, extension 333). During the call, Mirella will request and record all the necessary information. She will review your file for your current rating and history and will advise, based on her evaluation, on whether submitting a claim is recommended or not. If so, Mirella assists with filing and following the claim's progress.   

Personal Home or Commercial Property Claims

Break-ins, water damage and wind damage are just a few of the types of incidents that may cause you to make a claim on your personal home or commercial property. Report break-ins to the local police and before you begin the claims process, try to minimize further damage safely and call your broker for direction.

Call 1.888.768.8001 and speak with the Claims Manager (Mirella Perricone, extension 333). During the call, Mirella will request and record all the necessary information. She'll review your file for your current rating and history and will advise, based on her evaluation, on whether submitting a claim is recommended or not. If so, Mirella assists with filing and following the claim's progress.   

After Hours Claims

If the incident occurs after business hours and it is urgent you speak to someone, please call our 24 hour claims number at 1.888.499.1084.