What Members Are Saying About the CPSA Insurance Program
Recently my wife and I had the unfortunate experience of having the hot water hose on our clothes washer burst. This caused considerable flooding in the main floor laundry area and down into the basement as well. Luckily, through Pottruff & Smith Insurance Brokers we had our home restored to normalcy. ServiceMaster, contracted through Pottruff & Smith, was very helpful and we were most pleased with the workmanship of their trades people. On behalf of myself and my wife I wish to express our appreciation for the prompt and courteous service that we received from ServiceMaster and for the assurance of no hassle coverage by Aviva.
Al Potter
CPSA Member
April 2006
Mirella,
I want to thank you personally for your diligence in the matter of my altercation. The service you have provided has exceeded my expectations. Having connected with me over 4 times in a day, walking me through every step that I needed to take – that, quite frankly, is superb customer service. You have personally made working with Pottruff & Smith that much easier, and subsequently, made my customer service experience in this transaction a pleasant one (despite the circumstances).
Thank you once again for your attention to detail it certainly does make a difference for me personally.
Sales Manager
CPSA Member
May 2006
Dear Anabela,
I’m writing in order to draw your attention to the excellent assistance I received from one of your associates, Frank Cesareo. From start to finish, Frank assisted me in an extremely professional and courteous manner.
I work in a job that does not allow me the opportunity to get to the phone often, and am thus restricted to email for the majority of the day. Frank responded to my frequent barrage of questions (sometimes repeated or already answered in previous emails) with patience and understanding, and worked very hard to ensure that me policy was in place prior to the deadline.
I am extremely satisfied as a result of this phenomenal customer service, and I will recommend Frank and your company to my friends and family in the future.
Sincerely,
Juliana Stone
A Satisfied Customer!
CPSA Member
August 2006
Dear Mr. Beausoleil:
For several years we have been customers of Pottruff & Smith. Unfortunately during that time we have not had the opportunity to be as diligent about the insurance coverage as we have on our home and no one at the agency expressed an interest in our situation. We were another $ in the till.
This year I have opened a home-based business and needed information to ensure we were operating with sufficient coverage. I had to call the office. And I was referred to Ms. Trudy Mitchell.
Obviously Trudy is young and new at the job. But what was so refreshing to me was her genuine interest in our situation. She has worked with me over the summer to build a scenario which genuinely reflects what we are all about and will allow us to have adequate coverage should the need arise. She has also exceeded my expectations by taking the time to appraise our situation and make recommendations about our coverage, which will ultimately benefit not just Pottruff and Smith but also me. How refreshing!
For 25 years I owned and operated a multi-national business. We were successful because we provided customer service, which went beyond our clientele's expectations. I used to think that this was a thing of the past. Trudy is renewing my hope that we have not lost sight of who we should all serve - the customer.
Just thought you should know. Although we may be small potatoes to you, Trudy made us feel that without our business you just might not be there!
Regards,
Virginia Yule
CPSA Member
September 2006
"Charlie….your service is one of the reasons I am not even looking at other companies".
CPSA Member
July, 2006
As a CPSA member, I contacted Jennifer Torralba, of course, when I decided to put my son, Marc, on my policy. Marc had just graduated from University and was heading out on his own.
Jennifer did a thorough review of rates available with all the various insurers used by Pottruff & Smith; they all came back higher than I had expected. Jennifer then quoted on the CPSA program and the savings were over $400! So of course, I signed my son up that very day as a CPSA member, taking advantage of the competitive rate.
My daughter will also be graduating next year from university and she will be looking into obtaining her own auto insurance. You can bet that I’ll be advising her to join the CPSA!
Thanks Jennifer and thank you CPSA!
Pierre Dufault
CPSA Member
July, 2006
“The best way to describe it is that I was ‘flabbergasted’. Our CPSA insurance broker partner Pottruff & Smith was able to reduce my annual car insurance premium by $120. That was a welcome savings. Then came my home insurance quote – and I was flabbergasted. Pottruff & Smith saved me an additional $185.64 to, bringing my total annual savings to $305.64 over my previous carrier. All in one simple phone call. I know our member programs are good – but this was my personal proof!”
So, I encourage you to simply call Pottruff & Smith. Give them your name and ask them to call you in advance of your renewal date on your current policy. They’ll provide you with a specific quote based on CPSA rates. What do you have to lose? Nothing! In fact, like me, there is a good chance you will end up ahead of the game.
Make your CPSA membership work for you; call Pottruff & Smith today.
Harvey Copeman
President & CEO
Canadian Professional Sales Association
Your Partner in Successful Selling
310 Front St. West, Suite 800
Toronto, Ontario M5V 3B5
Toll Free: 1.888.267.CPSA (2772), ext. 230
Phone: 416.408.2685, ext. 230 Fax: 416.408.2684
Website: www.cpsa.com
March 2006
I still can’t believe how much I’m saving with your insurance group. (My previous provider) was charging me more than double what I pay now. Thank you for helping me save so much money.
Ashanti Burke
New CPSA Member
June 2006
Hi Joseph,
As a CPSA member, I would like to take this opportunity to thank you and your company for your excellent service. Good competitive rates are, of course, a high priority, but there is more. This is where you stepped forward and made a difference.
We had to make a change in insurance companies as my company policy insisted that the car used for business carry $2,000,000 liability (my previous insurance company did not offer). This you were able to help us with.
A much more serious issue was that our daughter had just secured her G2 licence and, having 3 cars, this made her a principal driver with most other insurance companies and, therefore, major rate increases. The fact that she would never drive our Mustang or was away at university for 8 months a year made no difference to “other” companies.
After taking the time to understand our situation, this is where you “made the difference” with a solution that few in the industry will acknowledge. By signing a 28A form that denies our daughter from driving the Mustang, that sees only summer weekend use, she became an occasional driver on one of our other 2 cars.
Great service, good rates and problem solving – thanks for a job well done.
John Cormack
Dr. Oetker Ltd.
CPSA Member
On CPSA’s Insurance Programs:
“Thank you for helping to realize a substantial saving on my car insurance. I am pleased to tell you that I saved $430.00 annually on my care insurance premium. The customer service at Pottruff & Smith was above reproach and refreshing. What a boon to be a member of CPSA. The outstanding benefits reaped far outweigh your minimal membership fee.”
Johane Verdier
President, Corpovision 2000 Inc
CPSA Member
July 2006
