What Members Are Saying About the OAO Insurance Program

Dear Pottruff & Smith Insurance Brokers Inc.,

This is to thank you for the effective and efficient service provided by your firm, and the staff. I would like to commend the level of dedication to customer service shown by your employee Rosie Armini over the last few months.

We decided to make some changes to our car and home insurance, as they became due in 2006.  We called Rosie months ahead to discuss the changes in dates, policy number and increase in coverage. She had diarized all our requirements and made sure that she was pro-active in implementing all the changes discussed as the policies became due. She also followed up to ensure that everything was satisfactory, and that we had received all documentation. We are very impressed with Rosie's professionalism, and this in turn reflects the high level of customer satisfaction towards your firm.

Once again thanks for the excellent service and seamless transition.

Best regards.

Dr. Sameen Chatoo & Arif Chatoo
OAO Member