1. Access and Rapid Response

We commit to respond to your call personally or to respond to your message within 3 hours.*

2. Best Value in the Market

We commit to rates that are the best value, combining protection, service, and price.

3. Exceptional Claims Experience

We commit to maintaining an overall satisfaction rating of 96% or higher in our customer claims surveys.

2007 Results

Pottruff & Smith scored from 98% to 100% with surveyed clients across all categories listed above.

* For all calls received prior to 2 pm on a business day.
Other calls will be returned by noon on the next business day.